Our goal is to provide the best customer service and to answer all of your questions in a timely manner. Below are just some of the frequently asked questions we receive.
What is your typical process for working with a new customer? For our re occurring services , we have to see the property to properly assess the job ,client needs ,discuss details at the time, once we do that we create estimate with set a price, schedule and date of beginning of service.
How can I pay for services?
We accept cash, checks, credit cards on line and at the site , Venmo, Pay pal
How do I reschedule a cleaning ?
It’s simple. Call 203-858-1764 We will assist you in rescheduling your clean. Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.
Will my house be inspected after every clean?
Our Quality Control Inspectors inspect our teams on a regular basis. They may enter your home after the team leaves. Barbara’s cleaning inspector does these inspections to ensure the highest quality standards for our house cleaning services. We want to keep our teams accountable , clients engaged and happy with our service so we ask clients often for comments, reviews and information if they have any additional needs and suggestions.
I have an alarm system. What do I do on days my house is cleaned?
If your home has a security system, please provide us with the code and steps necessary for us to turn off the alarm. We will reset the alarm when we leave. Alternatively, you may want to disable it on the day of your scheduled clean. You might inquire about other option at the time of estimate .
How do I cancel a cleaning ?
It’s simple. Call 203-858-1764 We will assist you in cancelling or rescheduling your cleaning. In the event that you cancel a clean, you may be charged a cancellation fee. Please refer to our cancellation policy.
What if I’m not satisfied with the service?
Our cleaning team members and service providers are humans and things happen in life. We definitely want to hear from you and have opportunity to make it right. As part of our satisfaction guarantee , If you’re ever unhappy with any area we’ve cleaned, we’ll return the next business day and re-clean it.
I don’t have to worry about cleaning and not spending time with my family.Rosemary from Westport
Thank you so much for your outstanding service.Ana from Fairfield
I don’t know what I would do without your ladies.Lisa from Monroe